Why do I need to register?
You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created. Only you will have access to this information. If you are signed up on our email list, this does not mean you are registered.

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How do I register?
Simply click on “My Account” at the top of any page, and you will be provided with a page that will walk you through the process. If you have never purchased from us before, you must register with us to place an order. If you already have items in your cart and are ready to complete your order, simply click on “checkout”, and this will automatically direct you to our register page.

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What if I forget my password?
Simply visit this link. If you ever forget your password again, there is always a link on the "My Account" page. By providing your email address, via a secure, encrypted connection, Delano Collection will email you a new password that you may later change by visiting "My Account" once you log-in successfully.

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How do I change my password? Once you log-in to your account, you may change your password by clicking on "My Account". Then click on "Modify Personal Information". You will be shown a form with your current account information, including your password. Enter your new password and click on "Submit".

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How do I make changes to My Account profile? Log into your account, and click on “Modify Personal Information” located on your account page. Make the necessary changes to your account, (i.e. email address, password, billing address, etc.) Scroll to the bottom of the page, and click on “Submit” The changes you have made will now be saved to your profile.

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How to shop online
Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking "View Cart" at the top of any page. You may also checkout by clicking on the "checkout" hyperlink located on the cart detail page.

Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the left of items, and then by clicking "recalculate" after all quantity adjustments have been made.

Thinking of removing items from your cart? You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true. Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking “My Account” at the top of any page.

Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. At this point if you have not registered with us before, you will need to click on “register” to sign-up for a new account. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.

The merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

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Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

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Which credit cards do you accept?
Delano Collection accepts Visa and Master Card.

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Do you charge sales tax?
Sales tax is charged only to customers in states where Delano Collection has a physical presence. Currently this is only New York State.

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How can I track my order?
You will receive an order confirmation email once your order has been successfully approved, processed and shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting “My Account” at the top of any page. Once you login to your account using your email address and password, click on “Order History” to view past orders and current orders that you have placed. From here you can determine when your order actually leaves delanocollection.com. Note: tracking number may not be visable

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How can I modify my order?
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

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Guidelines
Orders placed Monday-Friday before 5 PM EST will begin processing that day, excluding holidays, and will ship within 2-3 days pending availability and credit verification. All orders placed after 5 PM EST will begin processing the next business day, and ship within 2-3 days. Orders placed on Friday after 5 PM EST will begin processing on the following Monday. Delano Collection will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

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Domestic shipping costs and methods
UPS Shipping rates are calculated at the time of check-out using real-time rates from UPS. Delano Collection does not charge handling fees.

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International Shipping costs, methods and disclosures
International shipping is based on several factors, including total cost of items, the weight of the package, and the destination. To calculate the cost of shipping a package internationally, you must first register on our site. Add your selected items to your cart. Proceed to checkout where you will be asked your preferred method of shipping. This will display the cost for shipping that specific package on that particular day. At this point you may either proceed with your order, or cancel order and logout.

• UPS Worldwide Expedited - UPS provides customs-cleared delivery to more than 50 destination countries. Most shipments to Europe or Asia are delivered within 4 to 6 business days after leaving Delano Collection.

• UPS Worldwide Express - Delivery within 2 to 3 business days to any International destination from the time the package is shipped from Delano Collection.

PLEASE NOTE: Shipping charges include brokerage fees but do not include taxes or duties. Contact your local customs office to request the details of these charges. If you decide to refuse any shipments from Delano Collection, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Delano Collection. This amount will be subtracted from your merchandise refund. Delano Collection has made every effort to minimize our Non-U.S shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please email them to collection@delanocollection.com or call Customer Service at 718.517.1048.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

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Do you ship to where I live?
Delano Collection ships world-wide.

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Shipping restrictions
We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. PLEASE NOTE: Some countries may have restrictions on the receipt of specific items.

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What is your return policy?
Delano Collection accepts returns of items that are unsatisfactory or defective for a full refund if the following conditions are met:
(1)Delano Collection determines that defects, if any, were not caused by the buyer.
(2)Item has not been worn or washed.
(3)The item has not been changed, altered, or otherwise modified.
(4)The buyer can provide a copy of the invoice included in the package.
(5)The return is initiated within fourteen (14) days of receipt of package.

PLEASE NOTE : Return requests not meeting the following five (5) conditions will NOT be accepted.

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Where do I send my return or exchange?
Please send your return or exchange to:
Delano Collection
140 Warren St.
Suite 5B
Brooklyn, NY 11201
USA

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How do I make a return or exchange?
Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

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When will my credit card be refunded?
Once your package has been received at Delano Collection, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Delano Collection.

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